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IT DOESN’T MATTER HOW WELL YOU SOLVE THE WRONG PROBLEM
In operations, it's crucial to identify and solve the right problems. While it might be tempting to address every issue that arises, not...
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FRONTLINE LEADER BEHIND THE WHEEL – DO NOT DISTURB
In the journey toward team success, the frontline leader (either called team leader, zone leader, or supervisor) is the unwavering...
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DRIVING OPERATIONAL EXCELLENCE: Need for Daily Tiered Management
Imagine you're driving a car on a winding mountain road, focused on navigating each turn with precision. Suddenly, without warning, you...
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VISUAL MANAGEMENT AT THE CREPERIE
Earlier today, we enjoyed breakfast at a creperie. The crepes not only delighted my taste buds but also impressed me with the effective...
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LEAN LEADERSHIP: FROM “DO THIS” TO “GET THIS”
Lean leadership transforms traditional top-down management by emphasizing shared responsibility. Unlike the old hierarchical approach,...
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STOP BREAKING PROCESSES
In a Lean environment, leader standard work stands as a crucial element for effective leadership. Simply applying Lean processes without...
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Leader Standard Work: Content and Purpose
As you draft your leader standard work document, ensure it goes beyond simply enumerating tasks. Specify the method and purpose behind...
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THE LEADER STANDARD WORK TOOLKIT
Leader standard work is frequently mistaken for a mere checklist document. The leader standard work document is designed to outline daily...
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HOLISTIC VISUAL MANAGEMENT BOARD
Holistic Visual Management Huddle Boards are like superhero tools for frontline teams. They gather all the important information, showing...
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OPERATIONS MANAGEMENT IN HEALTHCARE?
The CEO of a prominent healthcare system once shared a thought-provoking insight with me: "The issue with healthcare operations is their...
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ARE THOSE MAINTENANCE OR IMPROVEMENT METRICS?
It is critical to dissociate maintenance metrics from improvement metrics. For maintenance metrics, I use a dashboard and for improvement...
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NO PROBLEMS HERE, ONLY OPPORTUNITIES
In 2004, during an operation meeting at my new job in a Minnesotan company, I raised a production problem. I was quickly told, “Didier,...
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HOW MANY PROBLEMS DO YOU HAVE?
One of my hobbies is solving problems and teaching problem-solving. The definition of a problem is a gap between an actual condition and...
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FLOW when you can; PULL when you cannot flow, but never PUSH!
Lean is a socio-technical system. I love the development of people. This is rewarding to see the modest impact of my training and...
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LOOKING FOR BETTER RESULTS? TRY THIS:
Processes are designed, developed, managed, and improved to provide value to a customer who may be external or internal. To provide this...
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LEAN MANAGEMENT SYSTEMS TO GET BETTER RESULTS
In 2008, when I started or re-started the Lean Office at Andersen Windows, which we called the Andersen Management System (AMS), I...
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IDEAS ARE FREE
“Ideas are Free” is also a book by Alan G. Robinson and Dean Schroeder. The authors provide a roadmap for integrating the management of...
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VISUAL MANAGEMENT OF DECISIONS WITH THE ACCOUNTABILITY BOARD
In the early 2000s, I worked at Steelcase. I helped define, implement, coach, and use the Steelcase Production System (SPS), moving back...
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BEYOND THE SAFETY CROSS
Visual management is a form of communication where information is provided through visual artifacts. This type of communication not only...
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PROCESS UNDERSTANDING AT A GLANCE
I am happy to share a simple visual tool to visualize process performance I have used with numerous frontline teams in manufacturing and...
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