🚀 Leading Without an Office: A Transformative Leadership Approach 🚀
Imagine leading an organization without relying on the traditional office setup. That's the question I posed to the president of an insurance company I coached. The truth is, most of the information necessary to make decisions is already available in real-time, often on the shop floor or where the work happens.
To tap into this real-time data, we had to:
Translate it into Key Process Indicators (KPIs)
Create new leadership routines (Leader Standard Work) to ensure consistent visibility and engagement.
🔹 Transforming Leadership Through Gemba 🔹
The leadership team defined 2 routes, each with about 12 stops. Here’s how the system evolved:
✅ After a few months of change management and experimentation, each stop featured visually managed daily KPIs.
✅ The leadership team walked their route once a week, using the KPI boards to:
Assess performance
Identify problems to solve
Support teams in problem-solving
Recognize systemic issues that require leadership-level solutions
🔹 Leading from Gemba: A Cultural Shift 🔹
Although the president kept his office, this "Leading from Gemba" approach had a profound impact. It allowed the leadership team to:
SEE the reality on the ground
THINK together as a team
DECIDE on actions collectively, based on real-time data
This new approach brought the leadership team closer to the daily realities of the organization, fostering a culture of shared learning and continuous improvement.
💭 Your Turn:
What’s one step you’ve taken to "Lead from Gemba" in your organization?
How has it impacted decision-making and team alignment?
Share your experiences in the comments! 🚀
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